Business Details
31 Years
experience
Your Trusted Fireplace Experts in Naperville, IL
A Cozy Fireplace has been serving homeowners since 1995 with a commitment to quality products and exceptional service. Our team of experts brings over 100 years of collective experience in fireplace installation, offering personalized consultations to meet individual needs. We specialize in American-made hearth products including gas and wood stoves, electric fireplaces, and energy-efficient inserts. Our philosophy centers on customer satisfaction through education and tailored solutions, ensuring every fireplace enhances both comfort and efficiency. With three convenient locations in Naperville, Crest Hill, and New Lenox, we provide comprehensive services from installation to maintenance.Our staff's expertise spans traditional to modern designs, helping customers transform existing fireplaces or create new focal points. We pride ourselves on addressing evolving customer preferences while maintaining industry-leading standards. Our dedication to community and craftsmanship has made us a trusted name in hearth solutions for over 25 years. We guarantee satisfaction through transparent communication and professional execution of every project. Our showroom displays a wide selection of products to suit diverse tastes and budgets.
Services
Gas Inserts
Wood Stoves
Electric Fireplaces
Gas Logs
Glass Doors
Fireplace Installation
Mantle Refacing
Stone Products
BBQ Grills
Accessories
Details
- Year established: 1995
Highlights and features
- We offer over 25 years of specialized fireplace expertise in Naperville
- Our team includes installers with 20+ years of continuous service
- We exclusively feature American-made products from industry leaders
- Personalized consultations ensure tailored fireplace solutions for every home
- Energy-efficient options guarantee 65-75% savings on heating costs
What people say
Exceptional service
Energy savings
Professional installation
Wide selection
Personalized consultations
Services
Gas Inserts
Gas inserts transform inefficient wood-burning fireplaces into energy-efficient heating solutions. Our certified technicians install vented or vent-free models that can reduce heating costs by 65-75%. We offer top brands like Avalon and Lopi with customizable options for any home aesthetic.
Wood Stoves
Modern wood stoves combine traditional ambiance with advanced efficiency. We provide EPA-certified models from Hearthstone and Vermont Castings that meet current emissions standards while delivering reliable heat for primary or supplemental use.
Electric Fireplaces
Electric fireplaces offer versatile heating solutions without venting requirements. Our selection includes contemporary designs with adjustable flame settings and supplemental heating capabilities for various room sizes and decor styles.
Fireplace Installation
Our professional installation service covers complete fireplace systems including gas, wood, and electric models. Certified technicians ensure proper venting, safety compliance, and seamless integration with existing home structures for optimal performance.
Glass Doors
Premium glass doors enhance fireplace safety and efficiency while complementing room decor. We offer custom-fitted solutions from Design Specialties and David Kimberly with various frame finishes and glass options for both traditional and modern designs.
People
Suzette Hopkins
Store Manager
With over 25 years in the fireplace industry, Suzette leads our Naperville location, focusing on customer education and personalized fireplace solutions.
Greg
Store Manager
As co-founder with 30+ years in the industry, Greg oversees operations at our Crest Hill location, emphasizing quality installations and customer satisfaction.
Rich
Store Manager
Managing the New Lenox showroom, Rich brings extensive product knowledge and installation expertise to help customers find perfect fireplace solutions.
Kelly
Sales Associate
As a dedicated sales associate in Naperville, Kelly assists customers with product selection and showroom demonstrations for all fireplace needs.
Alyssa
Sales Associate
Alyssa provides expert guidance at our Naperville location, helping customers navigate the latest fireplace technologies and design options.
Questions
What fireplace options do you offer?
We provide gas, wood, and electric fireplaces, stoves, and inserts from top manufacturers like Avalon, Lopi, and Vermont Castings.
Do you install fireplace inserts?
Yes, our certified technicians install energy-efficient gas and wood inserts that improve heating efficiency by 65-75%.
Are your products American-made?
We specialize in American-made hearth products from industry-leading manufacturers.
Do you serve areas outside Naperville?
We serve Naperville, Crest Hill, New Lenox, and surrounding areas with showroom locations in all three communities.
Can you help with fireplace maintenance?
Our trained service staff provides maintenance and repair services for existing gas fireplaces.
What's your return policy?
Special order items cannot be returned; standard items may be returned within 30 days with original receipt.
Reviews (7)
Tom Barnes
Apr 25, 2022
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You talk directly with the owners when you call in and the knowledge they pass on, even over the phone without any purchases, was incredible! Educated me on how my gas fireplace works and answered every question that I had. THANK YOU!
Tom H.
Dec 10, 2021
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Called today to shop for 2 new fireplaces they answered the phone and made it very clear they were too busy for my business and couldn't talk now I didn't even get a chance to say why I was calling. Why did they even answer the phone? Oh well!
Deanna W.
Dec 01, 2021
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I wish I could give zero stars. We were incredibly patient during the process to convert our fireplace to gas logs. But Greg continued to disappoint. First the stones we ordered were unavailable. Instead of offering to help us find a replacement, he told us to find our own. We asked if we needed corner pieces, he said no. The sub-contractor couldn't install the stone because he needed corner pieces.
We ordered a switch for the wall because I have a bad back and don't want to bend over to turn it on. They didn't order it. We asked for the inside to be painted black, the sub-contractor was never told this. We called Greg to try to sort all this out. Instead of being normal and trying to make it right, he proceeded to argue with us about corner stones not being necessary! No apologies, no offers for resolution. We negotiated a price for the work completed just so we can be done with them. Now we are left to finish the work ourselves. What a waste of time, money, and energy. Disappointing all around.
We ordered a switch for the wall because I have a bad back and don't want to bend over to turn it on. They didn't order it. We asked for the inside to be painted black, the sub-contractor was never told this. We called Greg to try to sort all this out. Instead of being normal and trying to make it right, he proceeded to argue with us about corner stones not being necessary! No apologies, no offers for resolution. We negotiated a price for the work completed just so we can be done with them. Now we are left to finish the work ourselves. What a waste of time, money, and energy. Disappointing all around.
Pat Me
Jul 23, 2021
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The young man called before coming out. He was very professional and explained what he was doing. He was very clean and cleaned up after his work. Very happy with his work.
Joanie Nutting
Apr 30, 2021
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We couldn't be any happier with our new ventless gas fireplace! It's absolutely beautiful! Suzette & Greg were easy to work with & very nice. Leo & Jim (the installers ) were great! I would highly recommend A Cozy Fireplace!
Steve Hammond
Feb 15, 2021
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The young men arrived on time and did a very near and efficient job of servicing our fireplace Looks and works great Highly recommend this company
Gail Riegel
Jan 01, 2021
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Just had them install a gas log and new door on my old fireplace. It looks beautiful and they did a fast and clean job. They were a pleasure to work with! I love the remote control and am using the "new" fireplace all the time. No more smoke, hauling logs, or cleaning up ashes! Best $$$ spent
