United Tile

Terrible service, the two people at the counter could care less about the customer. I would suggest this place just cut the retail side and sell only direct to contractors since their customer engagement is almost none.

I was referred to United Tile as a competitor thought they would be able to help. A really nice showroom but I was never greeted or not even "We will be right with you." There was even lady behind the counter working with a customer. Waited for a bit and then walked out.

Came in to pickup tile for a job. Quick and easy thanks to the professional staff.

Stand offish service, and they were out of stock on tile that was supposed to be on a will call order. Very spendy on the grout stripper as well. 30 dollars for a quart. Not really impressed by my visit.

Great product selection but a process that is not customer friendly. You can select product in the showroom but you, as a customer need to walk around to the other side of the building to place your order. If In stock you can then go to another door to pick up. So as a customer that's 3 steps and 3 folks to interact with. As an employee the company overexposed their employees to customers. No one person is the ambassador of their brand to the client.

I love the product selection at United! As an interior designer, It is a showroom I visit often and I am never disappointed! They are always helpful and carry my favorite lines.

We tried to make a return just outside of the return window and were told that the 30-day window had elapsed. I can understand being rigid with policies that your store has, but this is pretty poor customer service and the folks that we interacted with were borderline rude through the process.

Deb was Awesome! very helpful I showed up and needed tile that day. She spent a lot of time making sure I got the right color. Highly recommend. For better selection, don't wait until the last minute to order.

Walked in with $3K tile budget for a small powder room. After 20 minutes of looking at the displays and wondering why the 4 staff members thought it more important to talk among themselves at the counter than to acknowledge me, I left. I went to a tile store on SE 3rd Ave and received outstanding service along with my business.

When starting a bathroom remodel, we were pretty overwhelmed. We went into United Tile because they carried the shower and floor tile we were looking for. We found exactly what we needed and received amazing customer service and advice on our upcoming project. The guys in the warehouse were helpful and friendly!

Great customer representatives. Had a problem with my will-call order as place by a third party. CR got on the phone with the third party and stayed with them while the order was found and corrected in a matter of minutes in stead of leaving the solution up to me. Thanks!

I entered the showroom and wandered, waiting for someone to assist me. I then stood next to a woman who was working with a few bags. She stopped, looked at me and said, "Ugh, just cleaning up Christmas decorations here." The two women behind the countered looked up at her and went right back to what they were doing. Five minutes later one of them finally asked me."Have you been helped?". By then service had been rendered to two other customers who entered the store. Not impressed.too little help offered too late. Clearly customer service is not important.

Our contractor recommended that we visit United Tile to look at their selection of tiles. Their showroom is fantastic. There are so many ideas for different tiles. We went in on a Saturday first and the showroom was very busy. We recommend making an appointment when you really want to make selections, because then you can get time spent with just you and your project and you have all these fabulous people around to help you!

One star because I had to, and because pretty tile. I paid extra for express delivery. Not only was not delivered express, delivery deadline was postponed twice. Tile setter is waiting for two weeks, entire job deadline getting pushed back. NOT HAPPY. Someone dropped the ball in a big way and only my rep at Great Floors seems interested in making it right. Suggest them only if you don't need special order or anything shipped.

This was my first time into the show room and though the products were great the attitudes were a bit uncomfortable. It took about 10min. before any of the three asked me if I needed assistance- yet I was the only one in there for most of my visit.

. Customer service is improving - our sales rep is tracking order and we can't wait to see the new mosaics!

Visited United Tile twice. The first time, they were quite busy, and none of the sales people asked if I needed help. So I decided to leave and return at a less busy time. I did so the next day, and was the only customer in the show room. Again, no one asked if I needed help. After 10 minutes (and still no help) and older gentleman came into the showroom, and he was attended to immediately. After 10 more minutes (yup, still no help), I left. Maybe if I show up with my husband I'll get some customer service.

Debee has helped me enormously with my remodeling choices. She has great taste and is very knowledgeable about all their products. Store is beautiful, well laid out and no pressure. 5 Stars for sure.

I have found Debee at United Tile the best! She is so helpful and fun: I have always left feeling up beat and ideas to consider. Wonderful place to do business. This is now my third project with them.

The showroom was reasonably helpful and I found the tile I needed, but the ordering process leaves much to be desired. I took home samples and called back to order, providing them with my contractor's name, my name, credit card number, etc. It has taken 5-6 phone calls and well over 2 hours for them to actually get the order placed, because of mistakes in their call center and other screw ups. Unless they are the only source for the tile you need, I recommend taking your business elsewhere.

Gorgeous, gorgeous stuff. I had a very good experience in this showroom looking for field and accent tiles after getting a glimpse of their standard options at other local shops. Visiting on a Saturday morning is a little crazy though, and there is competition to get assistance from their sales personnel. But, once I was assigned someone, she was very helpful and had lots of suggestions.

The website is a bit clunky, but still helpful rooting through the thousands of combinations and patterns. They have some standard tiles and patterns in stock, but most orders and all custom blends are made to order and require some lead time. We ended up choosing some gorgeous rhomboid tiles and borders from United Tile after endless searching through other providers. I was able to check-out some samples to take home and could return them to United Tile or our contact at Contract Furnishing Mart, which saved me the drive.

Even though this showroom is clear across town from me, I always make a point of visiting when I am in need of tile. Their show room is well-organized and enormous. Since they do not sell directly to the public, there is never any pressure to buy. A few years ago, I found the perfect fireplace tile here, which has left me with a fondness for United Tile, despite the inconsistent customer service I have experienced here.

Back then, I had a particularly helpful associate who suggested I mix my tile randomly 80% main color, and 20% slightly different color to overcome a problem I was having matching field tile to decorative elements on the fireplace. I never would have considered this, and it was the perfect solution. Much of what they carry is out of my price range, but it is still worth it to come and look for inspiration.

It can get very, very crowded, however, and sometimes there simply are not enough staff there to accommodate the general neediness of the clientele. Nice showroom to wander for inspiration and interesting new materials.

We had an excellent experience at United Tile. We walked in with a sample of our countertop material looking for an idea for flooring. The salesperson helped us focus on the right material for the era of our house, showed us examples of designs we could utilize in our small(ish) space and recommended color schemes as well. The best part was, she didn't actually try to sell us anything.

She really seemed to enjoy the process of consulting with us and finding solutions for our needs. If we ever get around to updating our 2nd bathroom, we'll definitely come back to United Tile for help.

This tile store is truly amazing! They have such a huge selection of ceramic tiles, glass tiles, stone tiles. you name it and they'll have some version of it. If you want to find awesome tiles, this place has more than what you'll ever need. The huge downside to this store are the sales associates. They simply are too good to talk to anyone.

I walked into the door, made eye contact with a sales associate and was not acknowleged. I continued to browse for another ten minutes without any help. Someone finally acknowledged me after I walked past the sales desk. She was semi-helpful but was not very nice. It's a great tile store but too bad the customer service isn't up to par.