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All returned merchandise is subject to a minimum of 25% Restocking Charge. Returned merchandise requires advance approval with a written Return Goods Authorization (RGA) and merchandise being returned in original cartons and in good, re-sellable condition within thirty days of original invoice date for credit to be valid. Reliable Fasteners, Inc. reserves the right to adjust the final amount of credit allowed after inspecting returned goods.

Special order items are not returnable. There is no warranty either written or implied on any products provided by Reliable Fasteners, Inc. beyond the original purchase price or replacement of any incorrect items.
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GARLOCK *NOTE: Gasket properties are dependent upon media, pressure, and other conditions. The standard Spiral Wound Gasket used by Reliable Fasteners, Inc. is a Flexitallic STYLE CG or a Garlock STYLE RW (no inner ring) with Graphite Filler, 304 Stainless Winding, and a Carbon Steel Outer Ring. Many other styles are available, including a Flexitallic STYLE CGI / Garlock STYLE RWI (with inner ring). Both Flexitallic and Garlock also offer many other material choices for the filler, winding, and outer ring, which can all be special ordered.
You can submit your questions or comments here. A Reliable Fasteners, Inc. representative will send a response to your e-mail address, so please make certain you include that information. You may also send a fax with more detailed information, and please include a fax number if response by fax is expected.
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