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Carpet Spectrum Steam Cleaning Carpet Spectrum has flooring experts who will help you along every step of your flooring experience. We understand that floors are an integral part of your home. From helping you find the perfect style and color to fitting it within your budget and lifestyle, Carpet Spectrum has what you need. Visit one of our 2 showroom locations in Memphis and Southaven, MS or call us today to schedule an appointment for a FREE ESTIMATE.
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You might already know that carpet & area rugs are very similar products. They are both soft surface flooring, featuring soft fibers, stunning looks, and a variety of fiber options. Each one has plenty of benefits, depending on the fiber and backing used in its creation. There are many different ways to use these materials, especially the rugs, and it can be one of the most beneficial floor coverings or additions you place in your home. It's a well-known fact that carpet flooring is simply the softest underfoot material, as it is the only soft-surface flooring.
While there are thousands of species of wood, wood used for flooring comes in two types: solid and engineered. Solid hardwood is simply planks of wood. It needs to be attached, by way of nails or staples, to a subfloor that is usually made of wood. It is susceptible to shape changes due to moisture and temperature shifts.
When you choose laminate wood flooring, you're gaining a great deal in both aesthetics and durability. Providing for the needs of your home this way just makes sense. What's more, it's a great way to make sure you don't have to replace your flooring prematurely. This material is perfect for so many spaces and assures your peace of mind and enjoyment, as well as exceptional comfort.
Tile & stone flooring are excellent materials for almost every space in your home. It's durable, offering lifespans of between 50 and 100 years or more, with care and maintenance, and brings the most beautiful appearances into every important space in your home. Choosing these materials is easy when you know that they are available in a variety of color options, including 100% all-natural, and offer plenty of options and benefits as well. Once you spend some time learning about these materials, you may wonder why it took you so long to do so.
Reviews (18)
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G. K.
May 20, 2022
Sent one man out to install carpet. I asked him to be careful with my paint. He Beat the paint off four door jams with the carpet pretty bad. Salesman tried to upcharge me at the time of install. Not professional at all.
Susan Miller
Apr 16, 2022
John and Chris were very friendly and professional. They did a great job cleaning my carpet. I usually clean my carpets once a year but with covid it's been since spring 2019. They said for not being cleaned for so long my carpets were in good shape and what stains there were would easily be removed. Very pleased and would definitely recommend carpet spectrum if you need your carpet cleaned.
Sarah Lyons
Apr 15, 2022
Went there looking for small piece of linoleum to do my bathroom. went back to get another peice.the guy wouldn't even talk to me again or looks at me. what he didn't know was my husband and I had bought 4 house in the neighborhood and was going to use them to do our floor. Cause I was not dressed up as a person with money he didn't want to deal with me again. Don't judge a person about how they are dress. They loss out of thousands of dollars
Priscilla Lee
Oct 26, 2021
Where shall begin, I had the most unsatisfying experience with Carpet Spectrum. I was scheduled for installation between the hours of 9 and 10am, got a call at 10 mins before scheduled arrival time, Mike stated they had 2 people to call off for the day. Mike called me back at 11:03 saying they would pull a guy from another job and he could be a my home in a couple of hours.

This would have made the arrival time somewhere about 1 pm. Long story short, after numerous calls and lies the contract installer arrived at my home at 5:30pm and the carpet was still not completely installed. I DO NOT BLAME THE INSTALLER. Carpet Spectrum jacked me around all day, Had I been informed when they realized they were short handed, I probably would not have had to lose a days pay.
James Carmichael
Sep 27, 2021
Very professional and exceeded our expectations! We love our hardwood floors and carpet.
Luke Robinson
Aug 28, 2021
Twice I've hired Spectrum for flooring jobs and both were botched big time. But if you make the mistake of hiring them, definitely don't deal with old man Mike. He lies right to your face. Never written a bad review of anyone before but this warrants it.
Jennifer Macklin
Aug 15, 2021
Bill Mercer is very rude and unprofessional. I would not recommend anyone to spend a dime with these unprofessional rude people! When a business carries on in this matter, out of business they will be soon!
Gloria Cook
Jun 30, 2021
I've been to this store a few times and EVERY time the staff is very rude and not friendly at all
G. B.
Jun 26, 2021
They used to be top notch. Not so much anymore. What a sad loss for the Memphis.
Moe Blackwell
May 05, 2021
Was in need of carpet and kitchen flooring call got on the phone with Forrest and set estimates time and hoping to fine or choose what Iay want he can didn't bring no samples got the Measurementand that was ot, it, had to call to see if it was OK to come.in store to see some samples and choose what I wanted he told me yes u could came in like he had show me something it a long store but he was really rude and for some reason I want to show me some cheap things it's other things that was done to much to say Bad customer service
Giedre Krenciute
Apr 29, 2021
I ordered carpet cleaning for two rooms. First, they showed up late. They did call me 20min after the original appointment time and said that they will be at my place in 15-20min. They showed up about 40min after the call. Thus, they were late more than an hour total and it is not easy for me to take time of work. Second, before they started, I asked them if my carpets can be cleaned because they looked very dirty.

The cleaners said "yea", however they did not look clean to me after the cleaning was done (see pictures (1 - before, 2 - after cleaning)). I just wish they have told me that because of the wear and tear they wont be able to clean it and I would have paid for their trip. Finally, they spilled water all over the wood floor which I end up cleaning.
Paula Davis
Feb 16, 2021
Great experience with carpet spectrum- Stephen is a great salesman he was great to work with. I never felt I was being taken advantage of or cheated. Would do it again! Thanks Stephen! Love my floor!
Lisa B.
Mar 26, 2020
We had to be out of our home in January 2018 due to busted pipe. In April we ordered the flooring that we wanted. In May they were to install the floor and a week prior to the insurance company demanding we get back into our home the guy from carpet spectrum advised us that the truck got lost (LOL) and we had to pick another flooring. We were under the gun and had to pick another one out in which we were told that had a 25 year warranty which we cannot even get any information on that as the receipt from them does not give any of that.

We were also advised that it was a scratchless floor and you can move the slightest thing and it scratches. Also the floor is coming apart in several locations, the threshold has busted under their tape which has been on there, and the installers did not even go up to our wall and we can't put our shoemold down. We have been trying to get them to take care of all of this since May, 2018 and cannot get any response or an excuse.

Their excuse is that their warranty is only for 1 year in which they delay you in order to get past this warranty and then use the excuse that their warranty is out. Very shotty people own it and work for them.
Karissa Saydyk
Dec 22, 2019
Customer service was mediocre. Was told I would have carpet installed on a Thursday and it ended up being days after that. I was not called about the delay either. Installation was very meh. I've stepped on things under the carpet in almost every room that shouldn't be there and some corners of the carpet are already coming up.
Larry Astin
Nov 23, 2019
I went to Carpet Spectrum on Saturday morning to get my 3rd estimate for 3 rooms of carpet. I walked in at 10:30 am and walked out at 10:45. The carpet was installed on Monday and finished at noon. The cost was about one half of my other estimates. What else can be said? Oh yes everyone I dealt with was nice and great at their job from sales to installation! From my experience so far I would say your crazy to go anywhere else.
Andy S.
Mar 27, 2018
Honest folks that will treat you right. Friendly installers and a professional installation.
Candice F.
Jun 23, 2017
They were called to my apartment to fix my water damaged carpet along with removing the flooded floor padding, they removed most but not all of the effected padding, left the black mold exposed to me and my cat, and just tossed the torn up carpet back and all they said when they left was " we will be back Monday"
Matthew B.
Nov 17, 2015
I recently used carpet spectrum to put carpet throughout my newly purchased house. The quality and customer service were good, however, the installation was awful. The installers took no regard to my home as they drug the carpet across my walls and doors coming in and out of the house. Between my bedroom and hall, a 1 inch gap was left and had to be filled using a strip of carpet that is easily noticeable when entering the room.

And finally, when the installers where finished, they didn't even bother to vacuum up all the carpet clippings and trash left behind. I was extremely disappointed due to the fact I had just spent a couple thousand dollars.